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English support engineer

China - Shanghai
CNY 12000 - 16000 per month
Full Time

Job Description

Responsibilities:
1) Conform to globalized service processes; attend to customers’ phone calls/emails through technical support hotline (first level).
2) Perform remote technical support to customers using computer network and remote management, and efficiently guide them to go through necessary trouble shooting processes.
3) Maintain good relationship with customers; handle overseas customer enquiries and complaints professionally, while enhancing customer experiences
4) Report feedback to management for facilitating improvements in products, thus achieving business success.

Requirements

Requirements:
1) A bachelor degree or above, major in IT or English
2) Excellent command of oral and written English; able to communicate effectively with foreigners
3) Good command of Microsoft Office tools and Outlook
4) Adaptability and insight to different countries’ culture
5) Excellent interpersonal and communication skills with strong logical and problem solving capabilities.
6) To adapt to time difference due to international time zones.

The successful candidate will be offered a full-time training providing a comprehensive technical preparation over the trial period.

Benefits

annual paid leave; annual company paid outing, annual medical examination,bonus

Categories

Computer & Network Security, Computer Networking, Hardware and Software, E-commerce

Functions

Customer Service, Engineering, Information Technology

Skills

Commitment to Customer Service, Committed to Customer Satisfaction, Communication Skills Listening, Customer Service Management

Language Requirements

English

Education Degree

Bachelor's Degree

Visa Support

Yes

Only Candidates from this countries can apply:

Worldwide

Date Posted: 2019-08-09

Date Modified: 2019-08-13

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  • Industry: Information Technology and Services
  • Type: Joint Venture

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