Country Operation Manager- United States

1. Familiar with e-com business, design and implement end-to-end cross-border logistics solutions （B2C & B2B）, covering line haul, destination customs clearance, warehousing, and last-mile distribution services. Ensure optimal product competitiveness and customer experience.
2. Overall responsible for operation performance excellence. Establish response area/countries operation KPI and continue drive for the next step optimization based on the cost, lead time, and customer experience.
3. Data-analysis skill-set is a must, able to recognize operation exceptions, predict operation KPI trending direction based on operation/ financial data analyst, and build up resolutions accordingly.
4. Expertise in project management and project execution in the remote working environment across different departments/ BU functions inter-nation.
5. Area expertise. In-depth knowledge of response area e-commercial market and logistics solutions, innovate solutions according to latest market development. Regulation adjustment
6. Partner /supplier contract management and supplier life-cycle management

1. Minimum of 8 years working experience in multi-nation company (in-house logistics functions), or working experience in international logistics company/ freight forwarder as program manager, operation manager; Must have on-hands experience on the operation.
2. e-commerce experience preferred
3. Project management experience
4. Result-oriented and be able to work under pressure.
5. Excellence in data analytics, ability to independently conduct data analysis and produce data-driven solutions
6. Fluent in English & Chinese, Spanish or Portuguese is a plus