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Customer Service Representative

China - Beijing, Shanghai
CNY 14000 - 28000 per month

Job Description

About Us

KONE Corporation is one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

We are looking for

The Customer Service Specialist receives and processes elevator or equipment/component inquiries and orders from customers. The Customer Service Specialist enables complete, correct and punctual deliveries of service and solutions to KONE China customers as requested. He/She manages the interface with all key stakeholders.


Skills, Education and Experience Required:

- Good communication skills both written and oral
- Graduate of any 4 years bachelors course. Bachelor's in Engineering is a plus.
- Have a high energy and possess an innovative mindset.
- Good interpersonal and leadership skills.
- Excellent English communication skills for speaking, reading, and writing.
- Self-motivated and able to handle pressure.
- Customer focus, result driven.


We Offer:

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


Civil Engineering, Electrical-Electronic Manufacturing, Mechanical or Industrial Engineering


Customer Service, Other


Customer Problem Resolution, Customer Reference Management, Customer Relationship Management (CRM), Customer Retention, Customer Risk, Customer Satisfaction, Customer Satisfaction Analysis, Customer Service, Customer Service Representatives, Customer Success, Customer-focused, Customer-oriented

Language Requirements


Education Degree

Bachelor's Degree

Visa Support


Only Candidates from this countries can apply:


Date Posted: 2020-02-09

Date Modified: 2020-02-09

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  • Industry: Mechanical or Industrial Engineering
  • Company Size: 10,000+ employees
  • Type: Public Company

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