CRM Factory Verified

CRM Factory brings together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on the website, at a flagship store, or as a phone call to a customer interaction center. This means laying the foundation with a thorough CRM strategy, deriving CRM master processes to the specific needs of the market, planning, building and running the necessary systems and the underlying infrastructure to enable the relevant communicative contents to reach your targets.
We ensure that your contact and its data are, from a business point of view and an IT point of view, transferred to each relevant interaction point – your wholesale system, to your data warehouse, in a report to the management or at your retail system.
CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups.
This includes customer relationship management (CRM), enterprise resource planning (ERP) software, and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market proprietary call center, opinion mining (OM) a revolutionary social media monitor and analyzer, and dealer management system (DMS) software.
CRM Factory is vendor neutral as regards underlying technologies.
Specialties
• Application customization
• Business intelligence
• Customer relationship management
• Data warehouse
• Dealer management system
• Enterprise resource planning
• Portal development
• Reporting solutions
• Social media monitoring
• Software development
• Web development